PLEASE READ BEFORE ORDERING

Our order desk is open from 8:30 AM to 4:30P.M. Monday thru Friday and Saturday Closed. Pacific Standard Time. To serve you promptly and correctly, please have your customer number handy and organize your orders prior to speaking with our customer service representatives.

SHIPPING INSTRUCTIONS

• All shipments are F.O.B. our warehouse.
• All shipments are insured. UPS or FedEx Ground service is used whenever possible, otherwise we will use our own discretion.
• Frames 30x40 and larger will be shipped by common carrier or by the least expensive means.
• A $5.00 service charge, per box, will be charged if a correct shipping address is not supplied.
• Oversized Packages - Due to the size and nature of our products, some packages are considered 'oversized' by the carrier and are subject to higher rates. We urge you to consolidate small orders to keep shipping & handling charges to a minimum.
• UPS or FedEx Ground maximum size of 130" (length plus girth) and 150 pounds per package.
• UPS or FedEx Ground charges an additional $5.00 for packages over 60".
• UPS or FedEx Ground shipments over 84" (length plus girth) are automatically charged for a minimum of 30 pounds or its actual weight, whichever is greater.
• UPS or FedEx Ground shipments over 108" (length plus girth) are automatically charged for a minimum of 70 pounds or its actual weight, whichever is greater.
• Add-on's to orders must be made within one hour of placing the original order. Orders after that time will be treated as new, subject to time & minimum order requirements.
• Responsibility for damaged goods: We are not liable for loss or damage by carrier. In the event of damage, save merchandise and original packaging so that a proper claim can be filed. Truck and bus claims must befiled directly with the carrier. In the event of UPS or FedEx Ground claims, they must be filed directly with the carrier (UPS or FedEx Ground must be able to examine the packing and exterior carton). You must notify the Levin Company within 10 days of receipt of goods. Packing slips must accompany claim for damage merchandise.

SPECIAL ORDERS

A special order is any merchandise not specifically listed in our catalog (size, color finish, etc.). Special orders are available with approximate 6-8 week lead time and all are subject to a 15%-40% surcharge. Special orders must be cancelled within 72 hours.

MOST SPECIAL ORDERS ARE NOT ACCEPTED FROM SEPTEMBER 1 TO DECEMBER 31. CALL FOR INFORMATION.

CLAIMS AND RETURNS

We cannot accept returns on:

• Merchandise purchased as close-outs.
• Special Orders.
• Merchandise invoiced more than three months (90 days) prior.
• Returns with obvious evidence of use.
• Claims for errors must be made within 10 days after receipt of merchandise. NO RETURNS WILL BE ACCEPTED UNLESS PREVIOUSLY AUTHORIZED BY THE LEVIN COMPANY.
• Unless our error, all returns are subject to a 20% restocking fee, must be returned at customer's expense and received in original condition. All requests for returns must be made within 10 days after receipt of goods.
• Due to printing variations in the catalog & the nature of the raw materials used to manufacture our product, frame colors may vary.

* FREE FREIGHT ON ALL FRAME ORDERS OVER $500.00 WHEN PAID WITHIN 20 DAYS

* Applies to regularly-priced merchandise shipped within the continental United States (not valid on photomounts, albums, accessories, coupons, discounts or frames 30 x 40 or larger). All orders are invoiced at regular prices. When payment is made within 20 days of invoice date, you may deduct freight. Please send a copy of the invoice and freight bill on all qualifying orders with payment. NO FREIGHT DISCOUNTS WILL BE ALLOWED AFTER 20 DAYS OF THE DATE OF INVOICE. NO FREE FREIGHT ON 30X40 FRAMES.

Terms of Sale

Minimum order is $25.00.

• Initial orders require payment in advance or major credit card.
• All orders will be shipped C.O.D., VISA, MasterCard, American Express, Discover or pay in advance.
• Terms on open accounts are NET 30 DAYS from date of invoice. No exceptions. A finance charge of 1.1/2% per month (18% annualized) will be added to all balances unpaid after 30 days.
• There is a $25.00 per check charge on all returned checks.